NUO support
Help from the team building your mornings
Start with the answers below or email us directly. Every support, privacy, legal, and beta-feedback message reaches the same NUO inbox.
Email team@nu-o.comWe aim to acknowledge messages within two business days.
Alarm or wake check
Alarm timing, AlarmKit permissions, wake verification, or completion.
Live Activity
Lock Screen, Dynamic Island, countdown, or synchronization behavior.
Circle or buddies
Requests, sharing, reactions, nudges, removal, or cross-user state.
Account or privacy
Sign-in, account access, privacy rights, or an account-deletion request.
Product feedback
A usability problem, feature idea, or beta-testing observation.
Something else
Anything that does not fit the categories above.
Frequently asked questions
A faster first check
What should I check if an alarm does not behave as expected?
Open NUO and confirm the alarm is enabled, then schedule a short test alarm. Check that NUO still has Alarm and notification permission. Include your iOS version, NUO app version, expected alarm time, and what happened when you email us. Do not rely on NUO alone for safety-critical obligations.
Why is a Live Activity missing or out of sync?
Live Activities depend on device support and system permission. Open NUO before the alarm, confirm Live Activities are allowed in iOS Settings, and compare the in-app alarm state with the Lock Screen. Send the approximate time and state transition if they disagree.
How do I fix a Circle or buddy state that looks stale?
Confirm both people are signed in and that the buddy or alarm request was accepted. Reopen Circle after reconnecting to the internet. If the two phones still disagree, tell us which action was taken and which state each phone shows—without copying private buddy messages.
How do I request account deletion or exercise a privacy right?
Email team@nu-o.com from the address on your NUO account with the subject “Account deletion” or “Privacy request.” We will verify ownership before changing or deleting account data and will acknowledge the request within two business days.
What information is safe to include in a support message?
App version, build number, iOS version, device model, approximate time, and the visible state are usually enough. Do not include health details, exact locations, contacts, passwords or codes, or content a buddy shared privately.
When should I expect a reply?
We aim to acknowledge ordinary support and beta feedback within two business days. Privacy, deletion, and account-security requests are tracked separately and completed within the applicable legal or platform timeline.
Still need help?
Email from the address on your NUO account when the request concerns account access, privacy, or deletion so we can verify ownership.
team@nu-o.com