Terms of Service

Effective July 24, 2026

Please also read our Privacy Policy and Consumer Health Data Privacy Policy.

1. Acceptance and eligibility

These Terms govern your use of the NUO iOS app, nu-o.com, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and our Consumer Health Data Privacy Policy. If you do not agree, do not use the Service. You must be at least 16 years old to create an account. Keep your account information accurate and your sign-in access secure. Tell us promptly at team@nu-o.com if you believe your account has been compromised.

2. The Service

NUO is a wake-up alarm and shared-accountability app. It includes local AlarmKit alarms and wake verification, optional goals and commitments, optional Alarm Pals and Circle features, memories, and Future You. Some features work only on your device; an account is required for synchronized and social features. TestFlight and beta builds are for evaluation. Features may change, be unavailable, or contain errors.

3. Alarms and waking are your responsibility

NUO is a consumer convenience product. We do not guarantee that an alarm will ring, ring on time, ring audibly, or wake you. Delivery depends on your device, battery, permissions, iOS behavior, audio routing, app installation, and other conditions outside our control. Do not rely on NUO alone when a missed wake-up could affect safety, health, work, travel, school, childcare, medication, court, or another important obligation. Use a redundant alarm on another device. NUO is not a medical device, does not diagnose or treat sleep or health conditions, and is not an emergency or crisis service.

4. Future You

Future You responses are generated by an automated language model operated by Anthropic, not by a person or a real future version of you. Generated content can be inaccurate, incomplete, or inappropriate. It is not medical, mental-health, legal, financial, or other professional advice. Evaluate suggestions before acting. Future You cannot silently change alarms, memories, posts, buddies, or other product state; a change requires a separate proposal and your explicit approval.

5. Your content

You retain ownership of content you submit, including messages, deliberately attached media, commitment titles, accepted memory facts, display names, reactions, and nudges. You give NUO a limited, non-exclusive license to host, process, transmit, and display that content only as needed to provide, secure, and support the Service consistently with the Privacy Policy. Do not upload unlawful or infringing content or another person's private or health information without permission.

6. Alarm Pal and Circle conduct

Invite only people you know and who choose to accept. Use shared alarms, nudges, reactions, and status features to support—not harass, shame, threaten, or monitor—another person. Do not capture or redistribute a buddy's shared information outside the Service without permission. Respect blocking, removal, and unsharing immediately.

7. Acceptable use

You may not use the Service unlawfully; impersonate another person; harass or harm users; bypass authentication, consent, rate limits, or security controls; send forged, automated, or replayed requests; upload malware or illegal content; scrape other users' data; disrupt the Service; or reverse engineer it except where applicable law allows that activity despite these Terms.

8. NUO intellectual property

The Service, software, design system, visual identity, trademarks, and content supplied by NUO are owned by NUO or its licensors and protected by intellectual-property laws. We give you a personal, limited, revocable license to use the app on Apple devices you own or control under these Terms and Apple's terms. Feedback may be used without restriction or compensation.

9. Price and purchases

The beta Service is currently free. If paid features are introduced, the price, billing period, renewal terms, and included features will be shown before purchase. Apple will process in-app purchases and refunds under Apple's terms. No paid subscription is created merely by joining the waitlist or using the beta.

10. Third-party services and Apple

The Service depends on Apple, Stytch, Vercel, Supabase, Anthropic, and other infrastructure described in the Privacy Policy. Their availability is not guaranteed by NUO. These Terms are between you and NUO, not Apple. Apple has no obligation to provide maintenance or support for the app. Your use of the app must also comply with applicable Apple Media Services and App Store terms.

11. Termination

You can stop using NUO or request account deletion at any time through the app or by emailing team@nu-o.com. We may limit or terminate access when reasonably necessary for a material breach, abuse, risk to another person or the Service, legal compliance, or discontinuation. Provisions that must logically survive termination—including ownership, disclaimers, liability limits, and residual deletion terms—continue to apply.

12. Disclaimers and liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOST PROFITS, WAGES, OPPORTUNITIES, OR DATA, INCLUDING DAMAGES RELATED TO A MISSED OR FAILED ALARM OR RELIANCE ON GENERATED CONTENT. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

13. Disputes and changes

Contact team@nu-o.com first so we can try to resolve a dispute informally. Applicable law governs these Terms, and you retain non-waivable consumer protections where you live. We may update these Terms. Material changes will be posted with a new effective date and communicated in the app or by email before they take effect when required. If a provision is unenforceable, the remaining provisions continue.

14. Contact

Questions, account-security notices, deletion requests, and legal notices: team@nu-o.com. Support: https://nu-o.com/support.